Terms & Conditions

By creating an account or using Sydney CRM Solutions, you confirm that:

• You are at least 18 years old
• You have the legal capacity to enter into a binding agreement
• You agree to comply with these Terms and all applicable laws in Australia

Sydney CRM Solutions provides a cloud-based Customer Relationship Management (CRM) platform that allows users to:

• Manage customer data
• Track communications (SMS, email, notes)
• Automate workflows and marketing
• Store and analyze business information

We may modify, suspend, or discontinue any part of the Service at our discretion. Where a change materially affects functionality, pricing, or availability, we will provide at least 30 days' written notice via email or in-app notification before the change takes effect, except where the change is required by law or necessary to protect the security or integrity of the Service.

To use our Service, you must:

• Provide accurate and complete information
• Keep your login credentials secure
• Notify us immediately of unauthorized access

You are responsible for all activities that occur under your account.

You agree not to:

• Use the Service for unlawful, fraudulent, or abusive purposes
• Upload or distribute malicious software
• Violate privacy or data protection laws
• Send spam or unauthorized marketing messages
• Infringe on intellectual property rights

You must comply with all applicable laws, including the Spam Act 2003 when sending communications.

Fair Use

Each plan is intended for a single business and ordinary commercial use. We may apply reasonable usage limits on SMS volume, email sends, contact records, API calls, storage, and automation runs in line with your plan tier. We will publish current limits on our pricing or help pages and give you reasonable notice before adjusting them.

If your usage materially exceeds these limits, places undue load on the Service, or appears designed to circumvent fair use, we may contact you to discuss an upgraded plan, throttle the relevant features, or, where the behaviour continues, suspend or terminate access under Section 11.

You retain ownership of all data you upload (“Customer Data”). You are responsible for:

• Ensuring you have consent to collect and use personal data
• Complying with the Privacy Act 1988 and other applicable laws
• Maintaining the accuracy and legality of your data

We act as a data processor and will only use your data to provide the Service.

By using the platform, you agree that:

• You are responsible for obtaining consent before contacting customers
• You will provide opt-out/unsubscribe options where required

We are not responsible for misuse of messaging features by users.

AI-Assisted Communications

Parts of the Service use artificial intelligence (AI) to draft replies, classify enquiries, route conversations, and assist with bookings and follow-ups. By using these features you acknowledge that:

• Your messages and your customers' messages may be processed by AI systems we operate or license, including third-party large language model providers
• AI outputs may be inaccurate, incomplete, or unsuitable for a given context, and you are responsible for reviewing customer-facing communications before they go out where appropriate
• You are responsible for disclosing the use of AI-assisted communications to your customers where required by law
• Customer Data submitted to AI features will not be used to train public foundation models without your consent

• Some features of the Service may require payment
• All fees are billed as agreed at the time of purchase
• Subscription payments are non-refundable except where required by law
• We may suspend access for unpaid accounts

Setup Fees

Setup fees cover onboarding work, system configuration, integrations, and the time of our team. Setup fees are non-refundable once onboarding work has commenced. If you cancel before any onboarding work has started, the setup fee will be refunded in full. Where setup is included free of charge as part of an annual plan, no setup-fee refund applies.

Pricing Changes

We reserve the right to change subscription pricing. We will provide at least 30 days' written notice of any price change via email or in-app notification before it takes effect. Continued use of the Service after the notice period constitutes acceptance of the new pricing. If you do not accept the new pricing, you may cancel your subscription before the change takes effect; existing prepaid periods will not be repriced.

All content, software, and branding associated with Sydney CRM Solutions are owned by us or licensed to us. You may not:

• Copy, modify, or distribute our platform
• Reverse engineer or attempt to extract source code

We strive to maintain reliable service but do not guarantee uninterrupted or error-free operation or immediate access at all times. We may perform maintenance or updates that temporarily affect availability.

To the maximum extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount you paid us in the past 12 months

This includes loss of data, profits, or business opportunities.

We may suspend or terminate your account if you violate these Terms or engage in illegal or harmful activities. You may stop using the Service at any time. Upon termination, your access to the Service will be revoked.

Account data will be deleted within 30 days of termination, unless a longer retention period is required by law (for example, financial and transactional records retained under Australian tax law) or unless you have requested an export within that period. Backup copies may persist for a further reasonable period before being purged in line with our standard backup cycle.

You agree to indemnify and hold us harmless from any claims, damages, or liabilities arising from your use of the Service, your violation of these Terms, or your breach of any applicable laws.

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

Before commencing any court proceeding, the parties agree to attempt to resolve the dispute in good faith by direct negotiation. The complaining party must give written notice of the dispute (by email to the contact address in Section 15) describing the issue and the outcome sought. If the dispute is not resolved within 21 days of that notice, the parties agree to attempt mediation through a mutually agreed mediator (or, failing agreement, a mediator appointed by the Resolution Institute) before litigation. This clause does not prevent either party from seeking urgent injunctive or equitable relief from a court.

We may update these Terms at any time. Continued use of the Service after changes means you accept the updated Terms.

Sydney CRM Solutions Pty Ltd

Email: info@sydneycrmsolutions.com

Phone: +61 489 265 666